Privacy Policy

Fixvil is a WhatsApp automation platform that helps businesses communicate with their customers through automated conversations and workflows.

Our Services may allow businesses to:

• Automatically respond to customer messages
• Handle customer enquiries
• Manage bookings and appointments
• Assist customers with purchases and orders
• Send notifications and follow-ups
• Manage leads and customer information
• Create automated conversation workflows
• Use CRM and pipeline features
• Connect third-party applications and services
• Manage multiple WhatsApp numbers
• Use automated or AI-powered responses

Because businesses use our Platform to communicate with their own customers, we may process information provided by those businesses and information exchanged between businesses and their customers.

We collect information that is necessary to provide, maintain, secure, and improve our Services.

2.1 Account Information

When you create or use an account, we may collect:

• Full name
• Business or company name
• Email address
• Phone number
• Login credentials
• Business information
• Account preferences
• Information you voluntarily provide to us

2.2 WhatsApp Information

When a business connects WhatsApp to our Platform, we may process information necessary to provide WhatsApp automation services, including:

• WhatsApp phone numbers
• WhatsApp account information
• Customer names
• Customer messages
• Conversation history
• Message timestamps
• Customer enquiries
• Automated responses
• Communication status
• Information required for automated workflows

We process WhatsApp information only to provide and operate the features requested by the business.

2.3 Customer Information

Businesses using our Platform may provide or collect information about their customers through WhatsApp or other connected services. Depending on how the business uses our Services, this information may include:

• Customer name
• Phone number
• Email address
• Booking or appointment information
• Product or service information
• Customer enquiries
• Order information
• Preferences
• Conversation history
• Lead information
• Notes or other information provided

Businesses are responsible for ensuring that they have the appropriate legal basis, permissions, and notices required to collect and process their customers' information.

2.4 Technical and Usage Information

We may automatically collect technical information when you access or use our Services, including:

• IP address
• Browser type
• Device type
• Operating system
• Login information
• Date and time of access
• Pages and features used
• API activity
• Error information
• Performance information
• Security logs

This information helps us maintain the security, reliability, and performance of our Services.

We may use information to:

• Create and manage accounts
• Provide WhatsApp automation services
• Process customer conversations
• Deliver automated responses
• Facilitate bookings and appointments
• Support purchase and order workflows
• Manage customer enquiries
• Manage leads and CRM information
• Send notifications and follow-ups
• Provide customer support
• Maintain and improve our Services
• Develop new features
• Monitor system performance
• Detect and prevent fraud, abuse, and unauthorized access
• Maintain platform security
• Troubleshoot technical problems
• Comply with applicable laws and legal requirements

We do not use personal information for purposes that are incompatible with this Privacy Policy unless permitted or required by applicable law.

Our Platform may integrate with WhatsApp and services provided by Meta to deliver WhatsApp automation functionality. When a business connects its WhatsApp account to our Platform, information may be exchanged between:

• The business
• Our Platform
• WhatsApp
• Meta
• Authorized service providers
• Third-party integrations selected by the business

We process WhatsApp-related information only as necessary to provide the requested Services. Businesses using our Platform are responsible for complying with applicable WhatsApp, Meta, privacy, marketing, messaging, and communication requirements.

Our Platform may process personal information on behalf of businesses using our Services. For example, a business may use our Platform to automatically communicate with customers about:

• Bookings
• Appointments
• Products
• Services
• Orders
• Enquiries
• Customer support
• Promotions
• Follow-ups

In these situations, the business generally determines:

• What information is collected
• Why the information is collected
• How the information is used
• How long the information should be retained

Businesses are responsible for providing appropriate privacy notices to their customers and obtaining any consent or other lawful basis required by applicable law. We process such information primarily to provide the Services requested by the business.

Some features of our Platform may use automation technologies or artificial intelligence to help generate or provide responses. These systems may process information such as:

• Customer questions
• Conversation context
• Business information
• Product information
• Service information
• Booking information
• Other information necessary to provide an automated response

Automated or AI-generated responses may not always be accurate or appropriate in every situation. Businesses are responsible for configuring their automation systems appropriately and should provide human assistance when necessary.

We do not intentionally use private customer conversations to train a publicly available AI model unless this is separately disclosed and permitted by applicable law or agreement.

We may share information with service providers and third parties when necessary to operate and provide our Services. These may include:

• WhatsApp and Meta services
• Cloud hosting providers
• Database providers
• Infrastructure providers
• Email and notification providers
• Analytics and monitoring services
• Customer support services
• CRM and integration providers
• Security service providers
• Professional advisers
• Government authorities or law-enforcement agencies when legally required

We expect service providers that process information on our behalf to use appropriate security measures and process information only for legitimate purposes.

Our Platform may allow businesses to connect third-party applications, APIs, CRMs, websites, communication services, and other software.

When a business connects a third-party service, information may be exchanged between the Platform and that service according to the business's configuration.

Third-party services operate independently from us and may have their own privacy policies and terms. We recommend reviewing the privacy practices of any third-party service before connecting it to our Platform.

We retain information only for as long as reasonably necessary to:

• Provide the Services
• Maintain user accounts
• Maintain business records
• Provide customer support
• Maintain security
• Prevent fraud and abuse
• Resolve disputes
• Meet contractual obligations
• Comply with applicable laws

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements and legitimate operational needs.

Users may request deletion of their account and personal information by contacting us at:

Businesses using our Platform may also request deletion of customer information associated with their account, subject to applicable legal, contractual, security, and operational requirements.

Certain information may need to be retained where required by law or where reasonably necessary to prevent fraud, maintain security, resolve disputes, or comply with legal obligations.

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• Authentication controls
• Access controls
• Encryption where appropriate
• Monitoring
• Security logging
• Secure infrastructure
• System protections

However, no online service can guarantee absolute security. Users acknowledge that no method of transmitting or storing information over the internet is completely secure.

Our website and Services may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve website functionality
• Understand how users interact with our Services
• Analyze traffic and usage
• Maintain security
• Improve performance

Users may control cookies through their browser settings. Disabling certain cookies may affect some features of our Services.

We may send communications related to the operation of our Services, including:

• Account notifications
• Security alerts
• Service updates
• Product announcements
• Important changes to our Services
• Customer support communications

Where permitted by applicable law, we may also send promotional communications. Users may unsubscribe from promotional communications using the available unsubscribe option or by contacting us.

Important service, security, and account-related communications may still be sent when necessary.

Our Services are intended for businesses and their authorized users. Our Services are not directed toward children.

We do not knowingly collect personal information directly from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

Our Platform and service providers may process information in countries other than the country where you are located.

Where required by applicable law, we will take reasonable measures to protect personal information when it is transferred or processed internationally.

Depending on your location and applicable law, you may have certain rights relating to your personal information, including:

• The right to request access to your information
• The right to request correction of inaccurate information
• The right to request deletion of information
• The right to request restriction of certain processing
• The right to object to certain processing
• The right to request data portability where applicable
• The right to withdraw consent where applicable
• The right to lodge a complaint with a relevant privacy authority

To exercise applicable rights, contact us at:

Email: fixvilgrow@gmail.com

We may need to verify your identity before processing certain requests.

Our Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. Users should review the privacy policies of third-party services before providing personal information to them.

We may update this Privacy Policy from time to time due to:

• Changes to our Services
• New features
• Changes in technology
• Changes in applicable laws
• Changes in our business practices
• Security improvements

When material changes are made, we may notify users through our website, application, email, or other appropriate methods. The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently updated.

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle personal information, please contact us.