Terms and Conditions

Fixvil is a WhatsApp automation platform built to help businesses make customer communication simpler, faster, and more efficient.

Our platform helps businesses automate everyday customer interactions and business workflows through WhatsApp.

Depending on the plan and features you use, Fixvil may help you:

• Automatically respond to customer enquiries
• Create WhatsApp conversation workflows
• Manage bookings and appointments
• Support product and service enquiries
• Assist customers during purchase and order processes
• Send customer notifications
• Send follow-up messages
• Manage leads and customer conversations
• Organize customers through CRM and pipeline features
• Connect multiple WhatsApp numbers
• Create customized automation
• Connect third-party applications and services
• Use AI-powered and automated responses
• Improve customer engagement and response times

Our goal is to help businesses spend less time on repetitive communication and more time focusing on their customers and business growth.

To use Fixvil, you agree to provide accurate and up-to-date information when creating and managing your account.

You may use Fixvil for your business, organization, or professional activities when you have the appropriate authority to do so.

By using our Services, you agree to:

• Provide accurate account information
• Keep your account information updated
• Protect your account credentials
• Use Fixvil responsibly
• Follow applicable laws and regulations
• Follow applicable WhatsApp and Meta requirements
• Respect the privacy and preferences of your customers

You are responsible for the activity carried out through your account.

Fixvil allows businesses to connect WhatsApp and supported WhatsApp Business services to our platform.

By connecting your WhatsApp account or number, you confirm that you have the appropriate authorization to use and manage that account.

Our WhatsApp automation features can help you:

• Respond to customers
• Manage conversations
• Create automated workflows
• Send notifications
• Manage enquiries
• Handle booking conversations
• Support customer journeys
• Follow up with customers

Your use of WhatsApp through Fixvil should follow the applicable WhatsApp and Meta policies and requirements.

WhatsApp and Meta may update their services, features, APIs, and requirements from time to time. Fixvil will continue working to support available integrations and provide the best possible experience for our users.

One of the main purposes of Fixvil is to make customer communication easier through automation.

You can create workflows that automatically respond to customers based on their messages, selections, actions, or other conditions configured within Fixvil.

The customer can continue the conversation while Fixvil handles the configured workflow.

You are responsible for creating and managing your business's automation rules, messages, workflows, and customer communication settings.

Businesses using Fixvil are responsible for maintaining appropriate communication practices with their customers.

You should ensure that your customers receive relevant and useful communications and that your messaging practices comply with applicable laws and requirements.

Fixvil provides the technology to automate communication; your business determines:

• Who receives messages
• What messages are sent
• When messages are sent
• What automation is triggered
• How customer information is used

You should respect customer preferences, including requests to stop receiving communications.

Fixvil can help businesses create automated customer journeys for bookings, appointments, products, services, and orders.

For example, businesses can use Fixvil to:

• Display available services
• Collect booking information
• Guide customers through appointment requests
• Share product information
• Collect order details
• Send order updates
• Follow up with customers

The business using Fixvil remains responsible for its own products, services, bookings, availability, orders, delivery, customer support, and business operations.

Fixvil provides the technology that helps businesses manage and automate these customer interactions.

Depending on your selected Fixvil plan, our platform may provide CRM and pipeline features.

These features may help you organize:

• Customers
• Leads
• Conversations
• Enquiries
• Bookings
• Follow-ups
• Customer activity
• Sales pipelines

You are responsible for the information you add to your CRM and for using customer information appropriately.

Fixvil may provide AI-powered features to make automated conversations more natural and useful.

Our AI and automation features can help businesses:

• Understand customer questions
• Provide relevant information
• Guide customers through workflows
• Answer frequently asked questions
• Assist with bookings
• Support product and service enquiries
• Continue conversations based on previous context

Businesses can configure and manage these features according to their specific requirements.

For important business processes, we recommend configuring appropriate workflows, information, and human support where needed.

You may add business information and content to Fixvil, including:

• Business name
• Products
• Services
• Prices
• Business information
• FAQs
• Images
• Messages
• Automation workflows
• Customer information
• Booking information
• CRM information

You retain ownership of the content and information that you provide to Fixvil.

You give Fixvil permission to securely store and process this information as necessary to provide and operate our Services.

Businesses may use Fixvil to process information belonging to their customers. This may include:

• Names
• Phone numbers
• WhatsApp information
• Messages
• Booking information
• Order information
• Customer preferences
• Lead information
• Conversation history

Businesses are responsible for using customer information appropriately and complying with applicable privacy and data protection requirements.

Our approach to personal information is explained in our Privacy Policy.

Fixvil may support integrations with third-party applications, APIs, communication platforms, CRM systems, websites, and other business tools.

These integrations are designed to help businesses connect Fixvil with their existing workflows.

When you connect a third-party service, you authorize the necessary information exchange required for that integration to operate.

Your use of third-party services may also be subject to the terms and policies of those services.

We take account security seriously and use reasonable technical and organizational measures to help protect our platform and user accounts.

You should:

• Keep your login information private
• Use secure passwords
• Protect access to your devices
• Notify us if you notice suspicious account activity

Working together helps us maintain a safe and reliable platform for all Fixvil users.

Fixvil is designed to help businesses communicate with their customers in a useful, professional, and responsible way.

Users should not use Fixvil for activities that are unlawful, deceptive, abusive, fraudulent, or harmful. Examples include:

• Fraudulent activities
• Impersonation
• Unlawful communication
• Harassment
• Malicious activities
• Unauthorized access
• Distribution of harmful software
• Activities that violate applicable laws
• Activities that violate WhatsApp or Meta requirements
• Activities that infringe the rights of others

We may take appropriate action when necessary to protect our users, customers, platform, and services.

We continuously work to improve Fixvil and provide a reliable experience for our users.

From time to time, we may perform:

• Maintenance
• Security updates
• Performance improvements
• Feature updates
• Infrastructure improvements
• Integration updates

These improvements help us provide better functionality, security, and performance.

Third-party services such as WhatsApp, Meta, APIs, and external integrations may also introduce changes that affect connected functionality. We will make reasonable efforts to keep our integrations compatible with supported services.

Fixvil's platform, software, design, branding, user interface, logos, documentation, and original technology are owned by or licensed to Fixvil.

You may use our Services according to these Terms, but this does not transfer ownership of Fixvil's intellectual property to you.

You may not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit our proprietary platform or technology without our written permission.

Your business content remains yours.

You may manage your Fixvil account according to the features and options available within our platform.

We may take appropriate action on accounts that significantly violate these Terms, applicable laws, or platform requirements.

Where appropriate, we aim to communicate with users and provide reasonable information regarding important account-related actions.

Fixvil continuously evolves to meet the needs of modern businesses.

Features may be improved, expanded, updated, or introduced over time. This may include improvements to:

• Automation
• WhatsApp integrations
• CRM
• AI features
• Analytics
• Customer management
• Business workflows
• Integrations
• User experience

Our goal is to continuously make Fixvil more useful for businesses.

Fixvil provides the technology and tools that businesses use to automate customer communication.

Each business remains responsible for its own:

• Products
• Services
• Pricing
• Bookings
• Orders
• Customer relationships
• Business policies
• Customer support
• Marketing activities
• Business decisions

Fixvil helps businesses manage and automate these processes but does not operate the underlying business on the user's behalf.

Your use of Fixvil is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, process, and protect information when you use our Services.

By using Fixvil, you acknowledge that you have reviewed our Privacy Policy.

As Fixvil grows and our Services develop, we may update these Terms to reflect:

• New features
• Service improvements
• Changes in technology
• Changes in applicable laws
• Changes in integrations
• Improvements to our business practices

When important changes are made, we may provide notice through our website, application, email, or another appropriate communication method.

The updated version will include a new "Last Updated" date.

These Terms are governed by the applicable laws of India.

Any matters relating to these Terms or the use of Fixvil will be handled according to applicable Indian law and the appropriate jurisdiction of the courts in [City, Kerala, India], unless otherwise required by applicable law.

If you have questions about these Terms and Conditions, our Services, or your Fixvil account, we are happy to help.